Cancellation and Refund Policy

We at Saanvi Group/Flying Falcone value customer satisfaction and strive to provide a hassle-free shopping experience. Please review our cancellation and refund policy for details on how to handle order cancellations and refunds.

1. Order Cancellation

• Before Shipping: You can cancel your order within 24 hours of placing it if the item has not yet been shipped. Simply log in to your account or contact our customer support team to initiate a cancellation.
• After Shipping: If your order has already been shipped, cancellation will not be possible. In this case, you can follow the return process once the product has been delivered.

2. Return and Refund Process

• Eligibility for Return: Products can be returned within 7 days of delivery, provided they are in their original packaging, unused, and accompanied by proof of purchase.
  • Some items, such as perishables, electronics, or customized products, may not be eligible for returns. Check product-specific return policies on the product page.
• Refund: Once the returned product has been inspected and approved, we will process your refund to the original payment method within 7-10 business days.
  • Shipping fees and any additional charges are non-refundable, unless the return is due to an error on our part (e.g., wrong or damaged product).

3. Non-Refundable Items

• Products that are not eligible for returns include:
  • Perishable goods (food, flowers)
  • Items that have been used or damaged by the customer
  • Sale items and gift cards

4. Exchange Policy

• In the case of defective or damaged products, exchanges may be offered based on availability. Contact our customer support team for assistance.

5. Refund Status

• If you haven’t received your refund after the stated period, please check with your bank or payment provider. If the issue persists, contact our customer service team for further assistance.